Suka Electro Heating

Terms and conditions

The www.sueka.co.uk and www.sukaelectroheating.co.uk website are operated by SUKA ELECTRIC HEATING SYSTEMS.
We are a VAT registered business.
Our Showroom and Offices are located at:

Suka Group

Easton Business Centre

Felix Road

Bristol

BS5 0HE

General email: advice@sukagroup.co.uk

Telephone number: 01179 415 396


We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

Shipping and handling

For deliveries outside the UK mainland there is an additional charge. These charges will not be applied during the ordering process and we'll have to contact you to take payments on that.
Orders are sent on a 48 hour service although please allow 72 hours before contacting us, to allow for unexpected delays.

Delivery Schedule

Goods are generally delivered on pallets by Haulage companies on our behalf. We will deliver your order as soon as we have the full order ready to despatch.
We will notify you by e-mail when the goods are ready to be sent and you should then receive them within 72 hours.
Please allow up to 10 working days from placing your order to receiving the goods. Any damages must be reported to www.sukaelectroheating.co.uk within 24 hours of delivery.

Back Orders

In the event of your item being out of stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All our prices include standard UK VAT unless otherwise stated.

Credit Card Security

To ensure credit card security and offer you peace of mind we use SAGEPAY to process your card details. They are one of the UK's leading Payment Service Providers and are recommended by all major banks.
During the checkout process you will be transferred to the SAGEPAY secure pages to enter your credit card details, these details are never downloaded or stored by www.sukaelectroheating.co.uk.
SAGEPAY  carry out a number of checks on your card and personal information helping us to stamp out online fraud. To view their privacy policy, please follow this link http://www.sagepay
All of our heaters unless specifically indicated come with a 10 years no quibble manufacturer’s guarantee.
You can return items after prior agreement and we'll refund your money subject to admin cost deductions. Admin costs can be up to 30% of purchase value depending on the distance from our warehouse to you and weight of goods.

Privacy Policy

www.sukaelectroheating.co.uk is committed to preserving the privacy of all visitors to our website at www.sukaelectroheating.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you order products on www.sukaelectroheating.co.uk you will be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of your information

Your information will enable us to supply the goods you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information

The information you provide to us will not be accessed by or given to third parties located outside the European Economic Area who may act for us for the purposes set out in this policy or for other purposes approved by you. We may however pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at www.sukaelectroheating.co.uk/contact_us.html
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information which we may store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.
If you wish to do this, please contact us at advice @ sueka.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If you wish to cancel your order:

(a) you can notify us by email to advice @ sueka.co.uk before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us prior to contacting us.

You can return goods you have ordered from us within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods in original packaging and in a condition to resell at our normal retail prices we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us will not apply if the product has been unpacked or used.
This does not affect your statutory rights.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Environmental Policy

Sueka Electro Heating Systems recognises that by carrying out our business the environment can be affected and we accept our environmental responsibilities.
Our aim is to:

  • - Comply with the requirements of environmental legislation and approved codes of practice
  • - Promote environmental good practice within our company
  • - Reduce pollution, emissions and waste
  • - Reduce the use of all raw materials, energy and supplies
  • - Minimise waste and recycle everything possible
  • - Provide customers with information on how to use products in an environmentally-sensitive way


www.sukaelectroheating.co.uk will continue to make improvements to reduce the impact we have on the environment.

We accept all card Payment

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Suka products are manufactured in Germany by Süka Elektroheizgeräte GmbH (Deutschland)